Can You Return
Prescription Glasses?
Visionworks Glasses are Backed by Our 100-day Guarantee
We have all received receipts with three dreaded phrases printed across the top: “Final Sale, No Returns, No Exchanges.” Strict return policies are the norm when it comes to personalized items. You probably already know this if you have ever tried to return something you had monogrammed. Chances are you got stuck with it!
Glasses are one of the most customized products you can buy. After all, no one has eyes quite like yours! So it brings up the question—can you return prescription glasses? Our Visionworks team doesn’t like seeing "Final Sale" printed on our receipts any more than you do. That’s why we created our 100-Day Guarantee. Read on to learn about this special guarantee and how it ensures you get frames you’ll absolutely love.
The Visionworks 100–Day Guarantee
Some stores operate on a final sale policy, but not Visionworks! Why? It's because we're on a mission to simply eye care—and that means we want you to simply love how you look and how you see in your new glasses. If you don’t, you have up to 100 days to change your mind. We’ll even exchange the original pair with another pair of glasses with frames and lenses of your choice (or equal or lesser value). Just make sure the returned pair of glasses is in original condition.
Our 100-Day Guarantee promises that if you are dissatisfied in any way with your glasses purchase, you can return it within 100 days of the original purchase date. We will either fix or exchange the original pair with another pair of glasses with frames and lenses of your choice that are of equal or lesser value. Just make sure the returned pair of glasses is in original condition, because this guarantee does not apply to broken or damaged frames or lenses.
Love How You Look
Are your new glasses are too big, too small, too square or too round? If you don’t love the way you look in your glasses, we will replace them with a new pair. Glasses need to correct your vision, but they also need to match your style and make you feel confident when you wear them. Confidence is all about loving how you look! Plus, your new frames should be comfortable for daily wear—which you may need time (even 100 days) to evaluate.
Love How You See
Sometimes new glasses prescriptions miss the mark. After wearing your glasses for a few weeks, you may realize that progressive lenses aren’t for you or that a non-glare coating would improve your eyesight. In rare cases, your prescription could even be slightly off. If you don’t love how you see, our Visionworks team will reevaluate your glasses and make them right.
Guaranteed for 100 Days
Our 100-Day Guarantee backs your glasses for 100 days, making it one of the longest guarantees in the industry! So if you don’t love your new glasses for any reason, whether it’s nose-pinching frames or glary lenses or you just don't like how they look on you, you have 100 days to come in for a replacement.
How to Make Sure You Love Your Glasses
Can you return prescription glasses at Visionworks? Yes! We understand that you can change your mind about your frame selection and we’ve got you covered. However, we want to make sure you love your glasses from the start. So here are some tips for getting it right.
Know What to Expect
Know what to expect when wearing glasses for the first time. Like anything new, glasses require an adjustment period. In some cases, people may experience headaches or eye strain when wearing glasses for the first time. Know that this is common, but if it persists for more than a couple of weeks, there may be a problem.
Find Glasses for Your Face Shape
Loving how you look in your new frames is just as important as seeing clearly. As a rule of thumb, your new glasses shouldn’t extend past your temples or touch your cheekbones. Typically, people with softer features look better in square frames and people with more angular features look better in round frames. Learn how to find frames that fit your face shape. Also, consider bringing a friend with you to Visionworks who can provide feedback when you try on different frame styles. Our store Associates love helping our customers find the perfect look!
Learn How to Read Your Prescription
If you choose to order your glasses online, it is important to understand how to read your vision prescription. Learning how to read your prescription is a simple way to better understand your eye health and ensure you know how to correctly enter the information into an online order form.
Give It Time
Many people ask for tips on how to get used to wearing new glasses. Whether it’s a new prescription or frame style, it comes down to giving yourself some time for adjustment. This is why Visionworks gives you 100 days to decide whether you love your new glasses or not! One hundred days provides you plenty of time to gradually work up to wearing your glasses all day and make a final decision on their comfort level for daily wear.
Make Adjustments
While Visionworks is happy to replace your glasses with a new pair, sometimes it only takes a few adjustments to make a big difference in the fit and feel of your frames. When you buy a pair of glasses from Visionworks, you get free adjustments and cleanings for life. Simply come into the store—and an Associate will be happy to assist.
What are you waiting for? Find a pair of glasses today that will make you love how you look and love how you see!
Information received through Visionworks® content is for informational purposes only and does not constitute medical advice, medical recommendations, diagnosis, or treatment. Always seek the advice of your eye doctor, physician, or other qualified health provider with any questions you may have regarding a medical condition.
Claims regarding blue light efficiency are supported by manufacturer-provided test results.
