Frequently Asked Questions

Visionworks accepts hundreds of insurance plans, including many state and local plans. Contact your local Visionworks store to confirm your plan is accepted.

We are Medicare and Medicaid providers at select locations, please call the location you would like to visit for additional details.

We accept select plans from Davis Vision.

• Alcoa
• Arconic
• Arnot Health
• Aspludh Tree
• BCBS Arizona
• BCBS Florida
• BCBS Lousianna
• BCBS MN
• BCBS New Jersey
• Blue Cross Blue Shield FEP Vision
• Boeing
• Boler Company
• City of Albuquerque
• City of Irving
• City of Phoenix
• Comcast
• Cook County
• Cookeville
• Cornell University
• Corning
• County of Ulster
• DHL
• Fedex
• Ford Motor Company
• General Electric
• General Motors
• Goldman Sachs
• Guardian
• Hackensack Medical Center
• Harris County
• Morgan White Group
• Northwell
• Norton Health
• Partners Healthcare
• Prudential
• Sandia Labs
• Shelterpoint Life Insurance
• State of TN
• Suez Water Technologies

Don't see your insurance? Our list is growing, so please check back regularly. We may not carry your plan online, but we accept hundreds more in-store. Visit your local Visionworks location to see if your plan is carried.

Yes. Most FSA plans allow for the purchase of an eye exam or eyeglasses. Please contact your plan administrator for complete details about your FSA plan.

Your insurance plan may not yet be available online. Please contact your local Visionworks store to see if your plan is accepted in-store. If the message indicated that you have already used your benefits, and you believe this is an error, please contact your insurance carrier for assistance.

Yes, we are glad to provide detailed receipts for your purchase. Please call 1-800-340-0129 and select option 5 for assistance.

Insurance orders do not qualify for retail promotions. However, if you use your insurance to purchase glasses or contact lenses, Visionworks will discount any additional pairs of glasses.

Yes, you can cancel your order within 100 days. We will work with your insurance provider to reinstate benefits if you are eligible.

Each vision plan has unique requirements. Please call your insurance carrier to confirm details.

The first step is to visit the Member Lookup, enter your Member Information to view your current eligibility. If your plan is accepted online, you'll be able to shop and see Insurance pricing. Simply add to cart and checkout online. We will bill your insurance directly.

You will need your Member ID for the policyholder, which is provided by your vision carrier. Please enter the name and DOB of the person you are shopping for. For questions please call your insurance carrier.

We encourage you to place your order in advance of your deadline. When placing your order online, benefits will display and be applied based on the current eligibility provided by your carrier. Please refer to your Benefit Summary for more details on cutoff times.

You may shop for your whole family with one transaction if it is an online retail order. Insurance orders must be placed one at a time for each member of your household. This ensures that Insurance Savings and Claims are handled correctly.

Yes, our doctors provide walk-in service based on availability, though each location's hours do vary. It is best to call the location you wish to visit to be certain that the office is open when you visit.

Yes, our website allows you to conveniently schedule your eye exam appointment online. Simply enter your zip code in the locator to find the location nearest you. You can then click on a location to be taken to the details page for that store. There you will find a button that will allow you to schedule your exam.

Eye exam prices vary greatly depending on your chosen vision care provider and location. Call your local Visionworks store to find out their pricing and schedule your eye exam today.

Most plans cover an exam annually. Please contact your insurance provider to check eligibility.

Current guidelines for eye exam frequency vary depending on factors such as age and overall health of each patient. Some may require an annual exam while others may need them more or less frequently. A good rule of thumb is for those over age 40, it is recommended to see your eye doctor once a year.

Contact your local Visionworks store for eye exam availability.

When getting your eye exam administered, your optometrist will first ask you various questions regarding your medical history, family health history, medication usage, and such standard questions.

Depending on what the optometrist decides is necessary during your visit, they may administer various tests and utilize different instruments to obtain results. Learn more about what to expect.

If you've had an exam, purchased glasses, or contacts at Visionworks in the last 3 years, please contact your local store.

"OD" and "OS" are abbreviations for oculus dexter and oculus sinister, which are Latin terms for the right and left eye. You may also see the abbreviation OU on your prescription. This stands for oculus uterque, which means "both eyes." Some doctors and clinics might use the more modern terms "RE" and "LE," meaning "right eye" and "left eye."

Eyeglass prescriptions typically expire after two years, though some circumstances require a shorter expiration. Contact lenses usually expire after one year.

Please contact the General Manager of the store you visited. It is their goal to ensure you are completely satisfied with your purchase. If you prefer to speak with our Customer Service Center, you may contact them toll-free at 1-800-669-1183 or by email at customerservice@visionworks.com.

Visionworks stores accept CareCredit, which offers Promotional Financing for 6 Months* on qualifying purchases of $200 or more. For more information on CareCredit you can visit their website here.

*Subject to credit approval. Minimum monthly payments required. Ask your provider for details.

Yes — through our 100-Day Guarantee. If you are dissatisfied in any way with a complete pair of glasses purchase, it may be returned to Visionworks within 100 days of original purchase date. Visionworks will replace the original pair with another pair of glasses with frames and lenses of your choice that are of equal or lower value. The returned pair of glasses must be in new and original condition. This guarantee does not apply to broken or damaged glasses not consistent with ordinary wear. Alternatively, you can take advantage of our 100-day money-back guarantee. Not all vision challenges can be completely corrected with eyewear. Every purchase must be paid in full at the time of sale.

To find the promotional offers available at a location near you, simply enter your zip code in the store locator or view our Special Offers page. At the bottom of each store's detail page is a section titled “Store Promotions” that will give you the offers available at each store.

Most orders will be processed at one of our U.S-based Central Manufacturing Centers, which can take up to 14 days. Orders can now be tracked on our website.

Please contact the store you visited. It is our goal to ensure you are completely satisfied with your purchase. If you prefer to speak with our Customer Service Center, you may contact us toll-free at 1-800-669-1183 or by email at customerservice@visionworks.com.

Visionworks Protect (VWP) provides 12 months coverage for replacement of glasses due to accidental damage. Customers who purchase VWP are eligible for a one-time replacement of their covered complete pair. VWP can only be added to complete pair (frame + lens) purchase. Coverage does not include lost or stolen glasses or prescription changes.

Smart Screen lenses help reduce blue light exposure by up to 45% — that's 3x more Blue Light filtration than a standard plastic lens.

Yes, we do. Industrial safety eyewear is available in selected Visionworks stores only. All safety eyewear uses our certified safety products.

Yes, we do. You may purchase "plano" (nonprescription) clear plastic lenses for your glasses or tinted lenses for sunglasses at any Visionworks location. These lenses are available with the same great options as prescription lenses.

The best way to clean your lenses while avoiding possible scratching is to use a lens cleaner solution and a microfiber lens cleaning cloth. Another great solution is a pre-moistened lens cleaning towelette. Lens cleaner solution, microfiber cleaning clothes, and pre-moistened towelettes are all available at most Visionworks locations. Contact your optometrist or ophthalmologist for information on cleaning your contact lenses.

Visionworks carries most major contact lens brands as well as the complete AquaTech line, which features high-quality products at affordable prices.

We regret that you will not be able to use your VisionworksContacts.com account on the visionworks.com site. To access orders and other information on visionworks.com, you will need to create a new account. Though your saved prescription information from visionworks.com will be unavailable, you will be able to save your prescription on the visionworks.com site for future purchases once you have entered it in your account.

Check your eyewear order status using our new online tool. Please be prepared to enter your store number AND transaction number found in your confirmation email and/or receipt. At this time we cannot track contact lens orders.

Check Order Status

Most glasses orders ship within 10 days of purchase. Orders will be shipped via UPS ground service, with shipping times varying between 1 and 5 days depending on your location. Visionworks ships most contact lenses with standard shipping. Certain products may require additional processing time. Premium shipping is always an option, but costs more.

Check your eyewear order status using our new online tool.

Check Order Status

We recommend contacting customer service to inquire about the return or exchange of an item. They can be contacted toll free at 1-800-784-7427.

Yes, shipping is available for all 50 states.

You must purchase a complete pair of glasses which includes frames and prescription lenses. The purchase cannot be combined with insurance benefits or other offers.

Excludes Maui Jim frames and Nike Performance Sunglasses. 40% discount taken off List price*. Some restrictions apply. See Store Associate for details.

*"List Price" for complete pair of glasses consists of the ticketed price of the frames and the current list price for the prescription lenses, which are offering prices. That means we offer the frames and prescription lenses in our stores or on Visionworks.com at those prices; however, we may not have sold the frames and prescription lenses at those prices.

For online purchases: all discounts to be shown in cart — NO CODE NEEDED.

It is highly recommended that you receive a comprehensive eye exam each year. The Premier Digital Imaging exam using retinal imaging technology helps your eye doctor monitor changes in your vision and health each year by allowing them to keep digital images on file. Early detection is key to the successful treatment of many vision and health problems.

Many vision problems begin at an early age, so it's important for children to receive proper eye care from the time they are infants. Retinal imaging provides a more detailed view of the back of the eye than traditional methods. Our doctors recommend the Premier Digital Imaging exam because the retinal evaluation is a key component of a comprehensive eye exam, regardless of your age or how well you see.

Retinal imaging has advantages over traditional dilation. It is able to capture HD 3-D images of your retina that allow the doctor to see over 80% of your retina, including the layers below the surface. These images remain in your file and are used to compare year-over-year of eye health changes to help detect problems as early as possible.

Additionally, the Premier Digital Imaging exam provides a more efficient experience without the side effects that come with dilation such as stinging, blurry vision, and light sensitivity. This exam can be completed in under 2 minutes.

Note: In rare cases, the eye doctor may still recommend having your eyes dilated during your visit.

There are some Managed Vision Care plans that do cover digital retinal imaging as part of a routine eye exam. However, in general, most carriers do not. The fee for both of these tests is quite affordable and is a worthwhile investment into something as important as your vision. Ask your eye doctor when setting up your next appointment for specific pricing. If you participate in an HSA or FSA as part of your insurance plan, these tests are covered procedures.

Absolutely! Nothing touches the eye at any time. You will see a comfortable flash of light indicating the image has been captured. These tools use low-intensity light and soundwaves to create digital images of the retinal surface and layers below.